1. How do I place an order on UniformYetu?

To place an order, simply follow these steps:

1. Register or log in to your account.
2. Select the type of uniform (Boys or Girls).
3. Enter your measurements and select your preferred color and specifications.
4. Add the items to your cart, proceed to payment, and complete the order.

2. What payment methods do you accept?

We accept payments via:

• M-Pesa: Secure and quick mobile payment service.
• Bank Transfer: For those who prefer paying directly from their bank account.

3. Is delivery free?

Yes! We offer free delivery within Nairobi. For deliveries outside Nairobi, we will notify you of any additional charges.

4. How long will it take for my uniform to arrive?

We aim to deliver your uniform within 5 business days from the time your order is confirmed. Our process is designed for quick turnaround without compromising on quality.

5. Can I track my order?

Yes, once your order has been processed and dispatched, we will send you an update with the delivery tracking information (for non-local deliveries).

6. What happens if I’m not satisfied with my uniform?

If you're not satisfied with the product, we offer a refund policy:

• Refunds are available within 3 days of delivery.
• Refund requests made after 5 days will not be accepted.

7. Can I change my order after placing it?

Once an order is confirmed, it’s processed quickly. Please contact our customer support team as soon as possible to modify your order. We can help with changes as long as the item hasn't been shipped yet.

8. Do you offer custom uniform designs?

Yes! You can select from our existing designs or work with us to create a custom uniform that fits your exact specifications. Just provide us with the details during the order process.

9. What sizes do you offer?

We offer a wide range of sizes for both boys and girls. During the order process, we’ll ask you for your specific measurements to ensure the perfect fit. If you need assistance, please don’t hesitate to contact our support team.

10. How can I contact customer support?

You can contact us through:

• Phone: +254 729 084 355
• Email: mavazi.kenya@gmail.com
• Instagram: @mavazi_kenya
• Facebook: @uniformyetu

11. Do you offer bulk orders for schools or businesses?

Yes! We offer special pricing and delivery options for bulk orders from schools, businesses, or institutions. Contact our sales team for more details.

12. Can I return a uniform if it doesn’t fit?

We recommend carefully taking your measurements to ensure the right fit. However, if the uniform doesn’t fit, contact us within 3 days for a possible exchange or refund. Terms and conditions apply.

13. Are the uniforms made from quality materials?

Absolutely! We work with a network of the best-vetted tailors who use high-quality fabrics to ensure that each uniform meets the highest standards of durability and comfort.

14. Do you deliver outside of Nairobi?

Yes, we offer delivery services to other parts of Kenya. Delivery charges may apply depending on the location.

15. Is there a return policy for items ordered in bulk?

For bulk orders, we request that you carefully confirm all details before placing the order. Returns for bulk orders are subject to approval and may be limited to certain circumstances. Please contact customer support for more information.